The Challenge
With 68 hotpot restaurant locations and thousands of tables at peak hours, operational chaos was growing: paper tickets lost between front-of-house and kitchen, slow manual settlement causing table turnover bottlenecks, zero real-time visibility into cross-store performance, and 2-week minimum training time for new store staff.
Our Solution
Flamepot deployed our full Restaurant Professional suite. Central menu management means one update pushes to all 68 stores instantly. QR code table ordering removed the dependency on servers for order entry. KDS replaced all paper tickets with real-time digital routing. Automated shift settlement reduced end-of-day reconciliation from 45 minutes to 5 minutes. New store setup using centralized configuration was reduced to 3 days.
Key Results
90 days post-deployment: table turnover +32%, order processing time -58%, labor cost -26%, and new store onboarding from 14 days to 3 days. The cross-store analytics dashboard revealed that 3 stores were consistently underperforming — data-driven menu adjustments increased their revenue by 18% within 60 days.